Swaps on us
Our community is a place for swapping over returning. It’s an approach we’re passionate about, as returns so often result in landfill and waste.
We know everything might not fit perfectly, or you might not like every item in your Edit. That's why we offer free postage to send any single item to someone else; from a friend to someone in the swap community, or to one of our partner charities - get in touch to find out more!
It's a whole new way of making the most of what you love and trading what you don't.
You have 30 days from the receipt of the tracking link email to arrange your swap and submit your swap token request.
If you’d like to swap one of your items, you can follow the following steps:
Find a friend or join our Creator group on Facebook to arrange a swap with someone from our community.
If you are posting an available item in the Creator Group, please include the item's name and size, and what items you already have (and therefore would not like to receive as a swap).
Once you’ve found a swap buddy, you can exchange your addresses in private message, make sure you have all the recipient’s details - we recommend not to share any sensitive information on the group’s page. Once agreed, please update your original post in the Creator Group to tell others that it is no longer available.
Activate your profile from the little human icon at the top right of our home page here and fill in a request for a prepaid postage label – your swap is on us! You just have to have to fill in your address and the address of the person you want to send the item to. Our Customer Service team will process your request and approve it within 48 hours, at that point, you’ll receive further instructions by email.
Once you’ve received your confirmation email, you’ll be able to print out your label or get a QR code that can be scanned at the post office (we know how it is, there’s no need to have a printer at home!)
Head to your local post office and send your item to your friend or swap buddy. If you're swapping, make sure they do the same!
Sit back, relax, and wait for your swapped item to arrive.