This is Unfolded does returns differently
We pledge never to send returns items to landfill, but we need to be honest about the nature of returns – it’s a really expensive part of the process. It makes it far harder for us to support good causes moving forward, and high returns mean we'd have to increase prices - making our This is Unfolded less accessible.
By deterring returns and encouraging other options like our swapping community (including a free swap for every customer), it means we can continue to offer a donation to a charitable cause as part of every purchase.
In some instances, returns might be necessary, but overall we think there’s a better way, and our shoppers have told us they are keen to find one too!
This has been confirmed by our returns rate being just 1.3%, compared to that whopping 30% from other retailers.
It’s why we’re taking a new approach to returns, by creating a community where returns work differently and clothes that don’t work for you can find a better home.
We offer a swap option which means that we’ll provide free postage for one item for you to swap it with someone else in the community - they’re a super friendly bunch. If you choose to use this, just contact our customer support team who will provide a free returns label. Please note that we are unable to offer a refund if you have swapped items, so if we provide a swap label, we will not be able to offer a refund on your order.
As we make product based on demand, we hope you’ve made a conscious choice with your order to start with so as not to create more waste.