This is Unfolded does things differently. Our amazing community with over 2000 Unfolded shoppers is a place for swapping over returning. It’s an approach we’re passionate about, as returns so often result in landfill and waste.

We know everything might not fit perfectly, or you might not like every item in your order. That's why we offer free postage to send any single item to someone else - and the same for your swap buddy.

It's a whole new way of making the most of what you love and trading what you don't.

If you’d like to swap one of your items, just follow the steps below.

Some of our Happy swappers

Top tips for swap posts

  • Take pictures of your item in good light
  • If you're taking a selfie in a mirror it might be an idea to give the mirror a quick wipe beforehand (sorry - we know how it is...!)
  • Include the name of the item - you can find it here if you can't remember!
  • Tag your post with #swap04 if you're swapping - or #sell04 if you're looking to sell

How to Swap

Step 1 - Sharing what you have to swap

The best way to find someone to swap with is to post in our Unfolded Creator Group on Facebook. If you are posting an available item in the Creator Group, make sure you include the item name & colour, the item size, the condition of it if it isn't brand new - has it been worn, washed, labels on/off and things like that. Make sure you also mention any item/s you would consider swapping for. And do remember to add a photo! (See our top tips below...) You can also send to a friend if you prefer; we'll pay for postage to them too.

Step 2 - Finding a swap buddy

Have a look at the Facebook group for other swap posts - you can browse, search or use our #swap04 topic. Once you’ve found a swap buddy, exchange addresses in a private message. Make sure you have all the address details from your swap buddy! As always, remember not to share any sensitive information on the group’s public page. Once everything is agreed, please update your original post in the Creator Group to tell others that your item is no longer available - *Swap agreed* up top is really helpful.

Step 3 - Getting Your free postage

We'll sort out a prepaid postage label from Royal Mail for you. To get that, go to www.thisisunfolded.com and activate your profile from the little person icon at the top right. If you haven't activated your account yet, it's a couple of easy steps to do that, and then you'll have a list of all your orders from Unfolded. Find the right order and click on 'Redeem swap token'. Your swap is on us!

Now, fill in your own address and the address of the person you want to send the item to. Our Customer Service team will process your request and approve it. As soon as that's done, you’ll receive further instructions by email.  

Step 4 - send your item

With your confirmation email, you get everything you need to either print out your label at home, or you can use the QR code, so you don't need to have a printer at home. The QR code scanning is a service available at Royal Mail Delivery Offices - unfortunately not all post offices provide this service, but you can find your nearest delivery office here.

When you've got your label, send your item to your friend or swap buddy. If you're swapping, make sure they do the same - it can be handy to share proof of postage with your swap buddy so they know your parcel is on the way.

Step 5 - You've made a difference!

That's it! Just sit back, relax, and wait for your swapped item to arrive.

If you have any questions at all, get in touch with our customer service team who are more than happy to help you.

Join our creator group for swaps & community