Your order will fund a child to learn to read and write near our factories for
This is Unfolded
Returns Info
We offer returns within 14 days of delivery or a free swap on our waste free swapping platform.
Returns are one of the most environmentally damaging parts of the fashion industry with traditional brands seeing returns of over 30% and sadly 50% of these are then never sold again.
A Unfolded we've created a range of options if you don't love your new clothes that are better for you and the planet.
Your Options
Your Options
Swap For Free
A free swap through the Unfolded Swap Platform - the platform will connect you to someone who wants to swap for your item and we’ll cover the postage.
Sell for Free
You can sell the item in the 8,500-strong Facebook community to someone who missed out on it and we’ll cover the postage. Items are often snapped up straight away.
A Moneyback Return
A straight return - you have 14 days to return your item to us. Sadly we can’t cover the returns postage cost for this. All returns are processed with a partner in Nottingham and you can send via Royal Mail or Evri.
Unfolded Ethos
Better For You - Lower prices and amazing quality.
Better For The Planet - No waste. Sustainable or recycled fabrics and carbon offset delivery.
Better For Garment Workers - Higher wages and kids in India funded to learn to read and write.
Returns without the waste...
This approach allows us to keep our prices low and still create a positive impact in the world at the same time! Managing returns is quite costly, and we would much rather spend the money on supporting children in education and paying workers higher wages. Find out how swapping works.In the rare circumstance you’ve received a faulty or damaged item, we will of course help get that sorted for you.
Please contact support@thisisunfolded.com for help in processing your return.
Cally, Unfolded Co-Founder and CEO
Next Steps
Next Steps
If you want to return something or understand more about our processes then please feel free to follow the link below to access our full returns process.
Our Journey
Our Journey
Unfolded is the final step in a near decade long journey to fix the fashion industry. One that's already seen us help hundreds of thousands of people...
Mallzee Insights
With Mallzee we generated nearly a billion customer opinions on fashion products and used this data to predict how products would sell before they were made! You've probably worn a product that we helped design...
Lost Stock
When COVID hit we created Lost Stock. We sold the clothes cancelled by big retailers and used the money generated to support garment workers. 113,000 people were supported for over a month by 120,000 shoppers in 10 different countries.
This is Unfolded
We founded This is Unfolded in 2021 to fix the fashion industry ourselves - it wasn't enough to just try and help big brands and retailers anymore. The damage is so huge we had to instead build an entirely new model and approach.
Unfolded - 50,000+ Women
By 2024 over 50,000 women had joined us in our mission to fix the fashion industry and chosen to make a better world with Unfolded!
Unfolded has featured on,
Why Fast Fashion Is So Bad
Why Fast Fashion Is So Bad
1. The Waste
30% of new clothes are never sold - this year that will be 26 billion items of clothing! Yup, 26 billion items of clothing that are made and then never sold... every year. This happens cause brands don't actually know what you want and they don't care about the damage they call.
2 The Emissions
The fashion industry is the second biggest polluting industry on the planet, accounting for nearly 8% of all greenhouse gas emissions! Making clothes that are never sold creates 1.5% of the worlds emissions... how crazy is that?
3. How workers are treated
Due to the mountains of waste and over production in the fashion industry the wages for garment workers around the world are very low, with many workers often operating in truly horrible conditions.
Questions about Unfolded
How long does it take to make my clothes?
When you order you'll see the time it takes to make each item on the product page when you select your size. We aim to deliver most items within 6-8 weeks but this is dependent on some factors that are out of our control - such as customs our of India and into the UK.
Who owns Unfolded?
Unfolded is majority owned by the founders and staff of the business. We have raised 2 rounds of investment from mission aligned investors and turned down three offers of investment on Dragons Den.
Can I return my clothes if I don't like them?
Of course but we don't offer free returns, it's just not possible as a small company. You can though swap an item for free through our swap platform. Returns must happen within 14 days of delivery.
How can you be cheaper and sustainable?
Our prices are cheaper than other brands because we don't make the same waste - which saves a lot of money, which we then pass on to you and use to do good in the world at the same time!
How do you create positive impact in the world?
We create positive impact through 2 ways with the money saved by removing the waste from the process. The first is through paying garment workers higher wages and the second is through funding education courses near our factories with our amazing partners Pratham.
Where are you factories?
Our factories are near Delhi in India, mostly to the east of the city. We run regular checks on them and also visit every partner personally.
What sizes do you do?
We offer sizes 6-24 and in most styles offer multiple lengths as well. We're working to extend this further.
How can I help design the clothes?
Once you buy from Unfolded you'll then be able to help us design future collections either through our emails or by joining the Unfolded Facebook Creator Group!
Shouldn't we just stop making clothes?
It's true there are more than enough clothes in the world but sadly not everyone would stop buying and if they did then we would create horrible financial hardship in many countries in the world. We believe in finding a better way that works for everyone.
I have more questions - who should I ask?
Our amazing customer support team will be happy to help answer any questions you have, you can email them on support@thisisunfolded.com
